Refund Policy

1. General Policy

At Xeanx Technologies, we stand behind our products and services. We want you to be satisfied with your purchase. However, because our products are digital goods delivered via Internet download, we generally offer no refunds once the order is completed and the product is delivered.

2. Subscription Services

If you have subscribed to one of our recurring services:

• You may cancel your monthly subscription at any time via your account portal.
• If you cancel, you will not be billed for any additional months of service.
• Service will continue until the end of the current subscription period.
• No partial refunds will be given for unused portions of the subscription period.

3. Refund Eligibility Exceptions

Refunds are granted at our sole discretion. We may consider refund requests under the following exceptional circumstances:

• Technical Issues: You purchased a product specifically designed for a platform that is not supported, and our support team cannot resolve the incompatibility.
• Misrepresentation: The product is materially different from the description provided on our website.
• Support Failure: You have issues that our support team is unable to resolve within a reasonable timeframe (7 business days).

4. How to Request a Refund

To officially request a refund, please contact us at [email protected] with the following details:

• Your Order ID / Transaction ID
• Date of purchase
• Reason for the refund request
• Supporting evidence (screenshots, error logs) if claiming a technical issue